Refund & Return Policy

At WaitRose Cowes, we are committed to providing you with quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Eligibility for Returns

You may request a return if your item meets the following conditions:

The request is made within 30 days of receiving your order.
The product is unused, unwashed, and in its original packaging.
The item includes all tags, labels, and accessories (if applicable).
Proof of purchase (e.g., order confirmation or receipt) is provided.

⚠ Important: Certain items cannot be returned or refunded.

Return Process

To initiate a return:

Contact our support team at waitrosecowes@gmail.com or call +1 (407) 710-0734.
Provide your order number, reason for return, and photos of the item (if damaged or defective).
Our team will review your request and send you a Return Authorization (RA) number and instructions.
Ship the item back to us using the provided return address.

Please note: Unauthorized returns without an RA number will not be accepted.

Refund Process

Once we receive and inspect your returned item, we will:

Notify you via email that your return has been received.
Approve or reject your refund based on the condition of the returned item.
If approved, your refund will be processed within 15 business days to your original payment method.

Processing time may vary depending on your bank or payment provider.

Shipping Costs

Customer Responsibility: Return shipping costs are the customer's responsibility unless the item was received damaged, defective, or incorrect.
Non-Refundable Fees: Original shipping fees, customs duties, and handling charges are non-refundable unless required by law.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Provide photos of the product and packaging for verification.
Once approved, we will arrange for free return shipping or send a replacement item at no extra cost.

Cancellations

Orders can only be canceled before they are processed or shipped.
Once an order is shipped, you must follow the standard return process.
Refunds for canceled orders are processed within 5–7 business days.

Exchange Policy

We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.

Contact Us

For questions or assistance with refunds and returns, please reach out to us:

Email: waitrosecowes@gmail.com
Phone: +1 (407) 710-0734
Address: 24046 Clinton Keith Rd, Ste 101, Wildomar, CA 92595, USA

Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website.